Customer Service

Date:
On Going
Time:
On Going
Type of Event:
Location:
Various Venues Across South London
Description:

This workshop is a mixture of vocational training & practical activities involving the following; role playing scenarios - consisting of phone & face to face situations, how to respond to customer queries in written format, conveying & articulating a set of instructions for others to follow, understanding the needs of the customer & the affects of good/bad customer service.

The workshop will also involve the help of volunteers to play the roles of characters within the workshop & externally over the phone. The customer service workshop requires the most involvement from learners due to the number of practical exercises they are required to do.

This workshop is tailored to the specific needs of each group.

Refreshments:
Yes
Cost ex VAT:
Quote On Request
Contact:
andrewgarlick@bels.org.uk

Featured Boroughs

Richmond

Bushy Park

Croydon

Queen Victoria

Croydon

Grants

Free Newsletter

News

Disabled are socially excluded says Scope survey

Nine out of 10 people in Britain have never had a disabled p..

More..

More teachers concerned by quality of A level marking

Support for A-levels remains high among teachers and student..

More..

Upcoming Events

Fair Train

14th Apr 2010

‘Fair Train’ Funding Workforce Development pro..

More..

The New Phase Youth Talent Day

8th Apr 2010

..

More..